Return and Refund Policy

We want our return process to be clear and straightforward. Please review the conditions below before requesting a return.

30-Day Returns

You may request a return within 30 days of receiving your order if the product is:

Unopened

Unused and unworn

In its original packaging

In the same condition in which it was received

To request a return, email hello@stayinplaysports.com with your order number and reason for the return.

Please do not send your product back before receiving return instructions from our team.

Opened or Used Products

Because DialLock is a personal-wear product, we cannot accept change-of-mind returns once the packaging has been opened or the product has been worn or used.

This does not apply if the product arrived damaged or developed a genuine fault during normal use.

Damaged or Faulty Products

If your product arrives damaged, breaks, or develops a manufacturing fault during normal use within 30 days of delivery, please contact us.

Once the issue has been confirmed, we will offer either a replacement or a refund.

Please include the following with your request:

Your order number

A description of the issue

Clear photographs or video showing the damage or fault

Damage caused by an accident, misuse, improper care, modification, or failure to follow the product instructions is not covered.

Incorrect Items

If we sent you the wrong product, please contact us within 30 days of delivery. We will arrange a replacement at no additional cost.

Size Exchanges

If you ordered the wrong size, we may be able to arrange an exchange if the product remains unopened, unused, and in its original packaging.

Size exchanges are subject to availability. Return shipping costs for size exchanges are the customer’s responsibility.

Return Shipping

Customers are responsible for return shipping costs on unopened returns and size exchanges.

If we confirm that the product arrived damaged, was faulty, or was sent incorrectly, we will cover the reasonable return shipping cost or provide return instructions.

Refund Processing

Once your return has been received, inspected, and approved, your refund will be issued to the original payment method.

Please allow 5 to 7 business days for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges are not refundable unless the product arrived damaged, was faulty, or was sent incorrectly.

Consumer Rights

Nothing in this policy excludes or limits any rights that cannot legally be excluded under applicable consumer law.

Contact Us

If you have any questions, please email:

hello@stayinplaysports.com